MikroTik Canada Terms and Conditions | Policies and Guidelines

TERMS AND CONDITIONS OF USE FOR TRAINING

1. General Information

  • Training sessions must be at least three days long.
  • Each participant will receive a complimentary MikroTik L4 license.
  • Certification tests are offered only after completing a training course supervised by a certified MikroTik Training Partner.
  • Remote training sessions and certification exams are strictly prohibited.

2. Certification Test Details

  • Certification tests include multiple-choice or true/false questions drawn randomly from various categories with defined difficulty levels.
  • MTCNA tests focus on foundational questions, while advanced certifications feature more complex questions.
  • Key test details:
    • One attempt per test.
    • Duration: 1 hour.
    • Passing score: 60% (25 questions total).
  • Certificates are valid for three years.

3. Certificates and Licensing

  • Certificates and RouterOS L4 licenses are automatically assigned by MikroTik.
  • Participants can access certificates and generate license keys via their MikroTik account.
  • Physical certificates are available for $30 USD (excluding shipping fees).

4. Training Benefits and Requirements

  • Each participant receives a free RouterBOARD hAP-ac-lite.
  • Attendees should bring the following:
    • Laptop.
    • Power extension strip (minimum 10ft/3m) with multiple sockets.
    • Long Ethernet cable (16ft/5m or longer).
    • Several short Ethernet cables.

5. Cost and Payment

  • Early Bird Pricing: $850 (up to 15 days before the session).
  • Standard Pricing: $1050 (after the Early Bird period).
  • The price includes:
    • Class attendance.
    • Course materials.
    • Coffee breaks and lunch (for local, in-person training).
  • Travel and accommodation costs are not included.
  • Seating is limited to four students per session, and reservations are confirmed only after full payment is received.

6. Consultant Opportunities

  • Eligibility requirements:
    • MTCNA certification with a score of 75% or higher.
    • At least one advanced MikroTik certification (e.g., MTCRE, MTCWE) with a score of 75% or higher.
  • Consultants must actively engage in MikroTik Forums, MUM events, and RouterOS case studies or workshops.
  • Submit applications with your MikroTik account name and areas of expertise.

7. Agreement and Changes

  • Purchasing a training course signifies agreement to these terms.
  • MikroTik Canada Inc. reserves the right to amend these terms. Changes take effect immediately upon posting.
  • Additional terms may apply to specific training courses and take precedence in case of conflict.

8. New User Registration

  • Registrants must provide valid identification, matching the name on the payment method used.
  • User data is stored securely in compliance with privacy laws.
  • New users may receive updates, newsletters, or promotional offers (opt-out options available).
  • Misuse or suspicious activity may result in account suspension or termination.

9. Account Inactivity Policy

  • Newly Registered Accounts: Automatically suspended after three months of inactivity.
  • Accounts with Purchase History: Automatically suspended after six months of inactivity.
  • Reactivation Process: Email support@mikrotikcanada.ca with account details to request reactivation.

10. Privacy Policy

11. Electronic Communications

  • Interactions with MikroTik Canada Inc. via the site or email are considered electronic communications.
  • Users consent to receive notifications electronically, meeting legal communication requirements.
  • MikroTik Canada Inc. does not knowingly collect data from individuals under 13. Parental consent is required for users under 18.

12. Third-Party Sites and Services

  • Links to external websites ("Linked Sites") are provided for convenience and are not controlled by MikroTik Canada Inc..
  • MikroTik Canada Inc. operates independently as a certified MikroTik training partner.

13. Training Class Enrollment and Payment

  • Full payment is required at registration, processed through PayPal or other accepted methods.
  • Confirmation and instructions are provided after successful registration.

14. Cancellation and Refund Policy

  • Cancellations:
    • Up to 10 days before the start date: Refund minus a $100 administrative fee.
    • Within 10 days: No refund.
  • Requests must be emailed to support@mikrotikcanada.ca.
  • MikroTik Canada Inc. Course Cancellations: Full refunds provided if MikroTik Canada Inc. cancels a course.

15. Confidentiality

  • Client information is treated as confidential and disclosed only on a need-to-know basis.
  • Marketing use of client names, logos, and services requires prior consent.

16. Liability Disclaimer

  • All content and services are provided "as-is" without guarantees of accuracy or reliability.
  • MikroTik Canada Inc. is not liable for damages resulting from site or service use.

17. U.S. Orders – Customs, Tariffs, and Deposit Policy

For all shipments from Canada to the United States, customers must be aware that the process involves additional costs beyond the listed product price and shipping fees. These costs may include, but are not limited to, customs duties, import tariffs, brokerage fees, and other government-imposed charges.

To ensure smooth processing, a refundable deposit of 50% of the order total will be required at the time of purchase in addition to the original payment.

  • This deposit will be held for up to 45 days to cover any customs, tariffs, taxes, or related fees that arise during the importation process.

  • Upon finalization of all applicable charges, the customer will receive full documentation of payments made on their behalf.

  • Any unused portion of the deposit will be refunded to the customer via the original payment method.

  • If the customer declines this policy prior to shipping, the order may be cancelled, and a full refund of the initial payment will be issued.

By placing an order for delivery to the United States, the customer acknowledges and agrees to this policy.

For inquiries or assistance, contact us:

Thank you for choosing MikroTik Canada Inc.!