MikroTik Canada Terms and Conditions | Policies and Guidelines

TERMS AND CONDITIONS OF USE FOR TRAINING

1. General Information

  • Training sessions must be at least three days long.
  • Each participant will receive a complimentary MikroTik L4 license.
  • Certification tests are offered only after completing a training course supervised by a certified MikroTik Training Partner.
  • Remote training sessions and certification exams are strictly prohibited.

2. Certification Test Details

  • Certification tests include multiple-choice or true/false questions drawn randomly from various categories with defined difficulty levels.
  • MTCNA tests focus on foundational questions, while advanced certifications feature more complex questions.
  • Key test details:
    • One attempt per test.
    • Duration: 1 hour.
    • Passing score: 60% (25 questions total).
  • Certificates are valid for three years.

3. Certificates and Licensing

  • Certificates and RouterOS L4 licenses are automatically assigned by MikroTik.
  • Participants can access certificates and generate license keys via their MikroTik account.
  • Physical certificates are available for $30 USD (excluding shipping fees).

4. Training Benefits and Requirements

  • Each participant receives a free RouterBOARD hAP-ac-lite.
  • Attendees should bring the following:
    • Laptop.
    • Power extension strip (minimum 10ft/3m) with multiple sockets.
    • Long Ethernet cable (16ft/5m or longer).
    • Several short Ethernet cables.

5. Cost and Payment

  • Early Bird Pricing: $850 (up to 15 days before the session).
  • Standard Pricing: $1050 (after the Early Bird period).
  • The price includes:
    • Class attendance.
    • Course materials.
    • Coffee breaks and lunch (for local, in-person training).
  • Travel and accommodation costs are not included.
  • Seating is limited to four students per session, and reservations are confirmed only after full payment is received.

6. Consultant Opportunities

  • Eligibility requirements:
    • MTCNA certification with a score of 75% or higher.
    • At least one advanced MikroTik certification (e.g., MTCRE, MTCWE) with a score of 75% or higher.
  • Consultants must actively engage in MikroTik Forums, MUM events, and RouterOS case studies or workshops.
  • Submit applications with your MikroTik account name and areas of expertise.

7. Agreement and Changes

  • Purchasing a training course signifies agreement to these terms.
  • MikroTik Canada Inc. reserves the right to amend these terms. Changes take effect immediately upon posting.
  • Additional terms may apply to specific training courses and take precedence in case of conflict.

8. New User Registration

  • Registrants must provide valid identification, matching the name on the payment method used.
  • User data is stored securely in compliance with privacy laws.
  • New users may receive updates, newsletters, or promotional offers (opt-out options available).
  • Misuse or suspicious activity may result in account suspension or termination.

9. Account Inactivity Policy

  • Newly Registered Accounts: Automatically suspended after three months of inactivity.
  • Accounts with Purchase History: Automatically suspended after six months of inactivity.
  • Reactivation Process: Email support@mikrotikcanada.ca with account details to request reactivation.

10. Privacy Policy

11. Electronic Communications

  • Interactions with MikroTik Canada Inc. via the site or email are considered electronic communications.
  • Users consent to receive notifications electronically, meeting legal communication requirements.
  • MikroTik Canada Inc. does not knowingly collect data from individuals under 13. Parental consent is required for users under 18.

12. Third-Party Sites and Services

  • Links to external websites ("Linked Sites") are provided for convenience and are not controlled by MikroTik Canada Inc..
  • MikroTik Canada Inc. operates independently as a certified MikroTik training partner.

13. Training Class Enrollment and Payment

  • Full payment is required at registration, processed through PayPal or other accepted methods.
  • Confirmation and instructions are provided after successful registration.

14. Cancellation and Refund Policy

  • Cancellations:
    • Up to 10 days before the start date: Refund minus a $100 administrative fee.
    • Within 10 days: No refund.
  • Requests must be emailed to support@mikrotikcanada.ca.
  • MikroTik Canada Inc. Course Cancellations: Full refunds provided if MikroTik Canada Inc. cancels a course.

15. Confidentiality

  • Client information is treated as confidential and disclosed only on a need-to-know basis.
  • Marketing use of client names, logos, and services requires prior consent.

16. Liability Disclaimer

  • All content and services are provided "as-is" without guarantees of accuracy or reliability.
  • MikroTik Canada Inc. is not liable for damages resulting from site or service use.

For inquiries or assistance, contact us:

Thank you for choosing MikroTik Canada Inc.!